FAQs

Recently Asked Questions

Do Hope Care Support (HCS) carers provide overnight care?

Ours do. Whether it’s first thing in the morning or late at night, there’s always help on hand with a live-in carer.

Assistance at bedtime can prove key in giving your loved one a better night’s sleep, which can have a positive and lasting effect on wellbeing. And if your relative needs to get up in the middle of the night, live-in carers are perfectly placed to help them do it safely.

What is Homecare?

Home care is a form of elderly support in which a caregiver provides assistance in the care recipient’s own home.

This might just be during home visits scheduled throughout the week. Or it might involve a professional caregiver moving in to offer 24-hour support, as it is with Elder. Your choice will depend on the extent of your loved one’s needs.

Will Hope Care Support (HCS) carers cook for my loved one?

While visiting Hope Care Support (HCS) carers may not have time to prepare meals, this is one of the most important responsibilities of a live-in carer.

They’ll find out the sorts of things your loved one likes to eat, and get them involved in the prep if that’s something they’d like to do. But whipping up meals is just one part of a live-in carer’s role: they’ll also keep an eye on nutritional content to make sure your relative stays fit and healthy.

What can I do to make my loved one’s home safer?

If your loved one is staying in their own home, you may want to make some changes to the way it’s laid out.

This may include moving furniture around or reducing what’s there altogether, and installing ramps, rails and stair lifts. You might also want to add security features, such as automatic cut-offs for cookers.

How do I arrange Hope Care Support (HCS) to provide care service for myself or a family member?

Hope Care Support (HCS) customer services will be happy to talk through your requirements with you over the phone and then arrange a free no-obligation assessment which will normally be carried out in your home. We suggest that at this time you involve any family members you wish, who may have some questions of their own.

Having discussed your needs and requirements we will then put together a package that suits your individual requirements and agree a start date.

Are Hope Care Support (HCS) staff trained?

All our staff are trained to the national minimum standards required by the local regulatory bodies. Over and above these, staff are encouraged to undertake personal development and attend additional training courses. Specialist training courses are also provided to staff to ensure that they are fully trained to undertake more complex care needs.

Are Hope Care Support (HCS) staff insured?

Yes, all our staff are fully insured for both personal and public liability.

Are you registered to provide care services?

Hope care support is registered inspected by the relevant regulatory bodies of the Care Quality Commission (CQC)

Does Hope Care Support (HCS) provide care in my area?

Please visit our ‘Care and services’ page for the locations we provide care services for

Will I get the same carer on each visit?

Continuity is extremely important to us and to our service users and our carers are allocated to individuals to ensure continuity is maintained at all times.

What sort of services do you provide?

For details of the services provided by each of our Offices please visit their ‘Our Care and Services’ page.

However, typical home care services will include:-

  • Personal and social care
  • Housework and meal preparation
  • Bathing service
  • Night sitter/sleep-ins
  • Rehabilitation and home from hospital
  • Care at home (palliative care)
  • Alzheimer and dementia support
  • Holiday packages
  • Domestic services, such as laundry or shopping
  • Companionship
  • Prompting medication

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